Click Away Finance Ltd
20 Wenlock Road
London
England
N1 7GU
Clickaway.finance@gmail.com
07387789036
Information Notice
About our Consumer Credit Service
1. The Financial Conduct Authority
2. What products do we offer, and from whom?
☐ We only offer products from one selected lender
☑ We only offer products from a limited number of lenders
3. Who We Are?
Click Away Finance Ltd (we) are a credit broker in arranging finance for vehicle transactions. We are authorised and regulated by the Financial Conduct Authority, FRN: 1041179. You can check this on the Financial Services Register by visiting the FCA’s website at register.fca.org.uk. All finance is subject to status. Terms and Conditions will apply.
Applicants must be 18 years or over. We act as a credit broker and not a lender. Click Away Finance Ltd is registered with the Information Commissioner’s Office under the number: ZC084654
4. Which services will we provide you with?
You will not receive any advice or recommendations from us in relation to finance. We may ask you certain questions to help us narrow down the selection of products we will provide you with details on. We may use this information to conduct a credit search to assess your eligibility for credit
products. You will then need to make your own choice about how to proceed. Once we submit your application to a lender, they may conduct a hard credit search, which can negatively impact your credit score. We will always provide you with both the advantages and disadvantages of the product types that are available to you.
5. Can we give independent financial advice?
We are NOT independent financial advisers and so are unable to provide you with independent financial advice due to the fact that we will receive a commission payment for any successful Application we introduce to a finance company (see below).
6. What will you have to pay us for our services?
A fee
You will receive documentation from the credit provider before proceeding with any financial product, detailing any associated fees. We will charge an administrative fee of £299.00 + VAT for our vehicle sourcing services. This fee is only applicable to this optional service and is subject to a full refund should you choose to cancel this service. We do not charge a fee for our credit broking services. The lender may charge their own fees. These may include, but are not limited to, documentaTon fees, option to purchase fees, excess mileage charges or administrative fees but this information will always be provided to you in the quote that we provide. Whichever lender we introduce you to, we will be paid a commission by the lender for the introduction that we make to them. This is a financial incentive, but also to facilitate the administration of the application. We will discuss commission arrangements with you, but we have also
provided as much information as is currently known here.
7. Commission
We have a commercial relationship with other brokers and lenders; the introductions we make are not impartial, but we will make introductions in line with your needs, subject to your circumstances.
Commission received will be a flat fee depending on vehicle value. All vehicles valued under £25,000 will produce a commission fee of £150 – vehicles valued over £25,000 will produce a commission of £350, both of which are payable to Click Away Finance Ltd one month in arrears.
The commission value may be unknown until the application has been agreed in principle but will be disclosed to you prior to you entering into a finance agreement. This may or may not affect the total amount repayable. The lender will disclose this information before you enter into an agreement.
If you wish to obtain impartial advice on the full range of potential finance options that may be available to you, you will need to make your own arrangements but are free to do so as part of the purchase of your vehicle.
To proceed with your application, you must confirm your understanding of these conditions and provide your explicit consent for us to receive a commission for the introduction as detailed above. You can do this by signing at the end of this document and returning a copy to us.
8. What to do if you have a complaint
Delivering excellent service to our customers is our number one priority at Click Away Finance Ltd. However, we do recognise that things may occasionally go wrong, and you may feel you have cause to complain. Receiving your feedback is important to us as it enables us to learn from any mistakes and, where possible, to improve our service. You can raise a complaint with us by email, phone, or letter using the following contact information.
In writing:
- Click Away Finance Ltd, 20 Wenlock Road, London, England, N1 7GU
- By email: Clickaway.finance@gmail.com
- By phone: 07387789036
How we will handle your complaint
We will:
a. Endeavour to resolve your complaint as quickly as possible
b. Acknowledge your complaint promptly and in writing (usually by email, but we are happy to adapt to your communication requirements)
c. Provide you with a final response to your complaint within 8 weeks of receipt.
If we cannot reach a resolution
If you are dissatisfied with our response, you can refer your complaint to the Financial Ombudsman Service (FOS). You must do so within 6 months of our final response. The Financial Ombudsman Service is free and impartial, and you are entitled to contact them at any stage of your complaint.
More information can be found at www.financial-ombudsman.org.uk. If you have a complaint about your lender, you can also raise a complaint directly with your lender. The complaints process for your lender will be set out within the agreement you have with them. If you have any quesTons or require any
assistance with this, please let us know.
9. Products On Offer
For regulated products
We are only able to offer finance products from our affiliated providers. Credit agreements offered to private individuals or natural consumers are protected under the Consumer Credit Act 2006. Any complaints you have relating to regulated finance products afford you the right to contact the Financial Ombudsman Service (FOS), which offers impartial advice free of charge.
For unregulated products
Unregulated products such as finance with limited companies, or non-insurance warranties, are not regulated by the Financial Conduct Authority (FCA) and therefore are not under the remit of consideration from the Financial Ombudsman Service (FOS). These products are not regulated under the Consumer Credit Act 2006.
10. AddiLonal Assistance
If you have any communication requirements or additional needs that we need to be made aware of, to ensure your journey with us is as smooth as possible, please get in touch using the details below or speak to your account manager. All information shared will be held confidentially and in line with
our privacy policy.
In writing: Click Away Finance Ltd, 20 Wenlock Road, London, England, N1 7GU
By email: Clickaway.finance@gmail.com
By phone: 07387789036
Commission Consent
| Name | |
| Signature | |
| Date |