Last updated 7 October 2026
We aim to give every customer a good service, but we know things can sometimes go wrong. Your feedback helps us put things right and improve.
How to complain
You can complain by phone, email or in writing:
- Phone: 07387 789036
- Email:[email protected]
- Post:Click Away Finance Ltd, 20 Wenlock Road, London, N1 7GU
Please tell us your name, how to contact you, and what went wrong.
What happens next
- We'll acknowledge your complaint promptly, in writing. This is usually by email, but tell us if you'd prefer another way.
- We'll investigate and try to resolve it as quickly as we can.
- We'll send you a final response within 8 weeks of receiving your complaint.
The Financial Ombudsman Service
If you're unhappy with our final response, or we haven't sent one within 8 weeks, you can refer your complaint to the Financial Ombudsman Service. It's free and impartial. You must contact them within 6 months of our final response.
- Website: financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Finance agreements with limited companies are generally not regulated, so complaints about them may not be covered by the Financial Ombudsman Service.
Complaints about your lender
If your complaint is about your finance agreement itself, you can also complain to the lender directly. Their complaints process will be set out in your agreement, and we're happy to help you with it.